It happens everyday.
It's virtually uncontrollable. Worse yet, it can be contagious amongst staff members.
That phenomenom of losing the whites of your eyes somewhere in the middle of your eyebrow. Thankfully, it's normally one eye or the other. If your unfortunate, like me, it's always the same eye, and I fear that after I retire in another 30 years, I will have developed a 'Cro Magnum' type eyebrow ridge. Dreadful.
How does this happen, you ask?
It can be brought on by client compliance, or lack thereof. You told Mr. Self Doctoring to give the medication twice a day for 7 days, but when you see him next, say a year later, you find out that he only gave the pills for 3 days because "it was fine". But coincidentally, the complaint this day is the same from a year ago, and he reports "it never did clear up" and he gives you an accusing glance.
Careful--eye is twitching...
Also watch out for client communication, or lack therof. Mrs. Forgot that Detail tells you something when she gets checked in, but then tells the doctor something completely different, and then gives you the accusatory glance when they come back to the counter to get checked out.
Watch it--eye is rolling...
Now, if you have a good staff, and they are keen to the symptoms and on set of the eye roll, they may be able to pre-warn you of a client's actions. This may either lesson the severity of the eye roll, or stop it completely from occuring. This is the best case scenario. However, be warned of the completely uncontrollable, severe eye roll that may happen when you are taken unawares with this type of communication.
Controlling the eye roll is key to success. I have spent many years trying to perfect the poker face at the front counter. I thankfully progressed from the eye roll, to the wide eye look, to almost no reaction at all--except maybe a smile. Because I know as soon as that client leaves, I'm going to unload all that stored up energy.
But then what happens?
You are telling your vet assistant the story, and their eye rolls up! Egads! Before you know it, the story spreads further, and everyone has the eye roll! It's an epidemic!
Now on further examination, I have to wonder if the eye roll is in fact cathartic? I have to admit that inevitably I always feel better after the eye roll because I have expressed myself and can then move on to the next situation.
Whatever it may be.
Former Member , 4 years ago | Flag
I LOVE THIS!!! My boss posted it on our bullitian board a while back and I was just thinking the whole time I was reading it...."Thi
s lady must be living the same life as me!!!" This happens to me every single day! Thanks for the blog!!!
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