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Latest Videos

    • What not to do as a new veterinary practice manager

    • Make sure you or your new manager don't trip over these management roadblocks, courtesy of Brian Conrad, CVPM.

    • Will wellness plans work for my veterinary practice?

    • Wellness plans can be complex and difficult to implement. Consultant Denise Tumblin, CPA, recommends that you define the package, dig into the numbers and examine if the plans fit with your practice.

    • The most common veterinary management challenge

    • Getting any group of people on the same wavelength can be difficult. When that group is your veterinary practice staff, consultant Shawn McVey, MA, MSW, says you must be clear when communicating with each other and when communicating each person's role on the team.

    • Antennas up for great veterinary advice at CVC Washington D.C.

    • CVC Washington D.C. is obviously teeming with experts in the veterinary field. But not all of them are lecturers. Listen as dvm360 Business Channel Director Brendan Howard shares a great tip offered up by an attending practitioner.

    • Help! I'm a veterinary micromanager!

    • Don't worry. The truth is, effective delegation doesn't mean not seeing important tasks through. Mark Opperman, CVPM, says effective delegation builds in oversight. Feel better now?

    • Just what do you EXPECT from your veterinary team?

    • Sometimes the most critical things are the ones taken for granted and left unsaid. Dr. Andy Roark says it's essential to spell out all expectations in your practice.

    • How can I find time for veterinary strategic planning?

    • If the idea of spending time on strategic planning seems like another burden on your overtaxed veterinary staff, you may want to reconsider. Brian Conrad, CVPM, suggests attaching some dollar figures to the potential results of planning in order to understand its true value.

    • 3 ways to find new veterinary clients

    • Once upon a time, a veterinary clinic could place an ad in the Yellow Pages and declare its marketing complete. Obviously those days are gone. But Mark Opperman, CVPM, says there are many creative ways to market your hospital.

    • Veterinary practice owners: Let managers manage

    • A practice manager is an invaluable asset to the veterinary clinic. But Brian Conrad, CVPM, doesn't think all managers are being used correctly. Listen as he explains.

    • Does "fast" or "slow and steady" win the veterinary marketing race?

    • Considering the speed at which the media moves these days, you might think that your clinic's approach to marketing should be high speed. But Denise Tumblin, CPA, says thoughtfulness is the way to go.

    • New, improved, money-back-guaranteed method to save money

    • Fritz Wood, CPA, CFP, is here to explain the easiest possible way to keep your personal and practice finances in tip-top shape.

    • Big changes at Veterinary Economics

    • A new year brings a new look and new features for the veterinary industry's premier business magazine. In this video, the magazine's editor brings you up to date.

    • Give your veterinary clinic a competency audit

    • CVC San Diego kicked off today and the dvm360 team is taking it all in. Here Business and Team Channel Director Brendan Howard reports from the Veterinary Economics Managers' Retreat where consultant Shawn McVey, MA, MSW, is explaining the benefits of a "competency audit."

    • The ultimate veterinary manager makeover

    • Image consultant Shawn McVey, MA, MSW, channeled his inner Clinton from TLC's What Not to Wear and took his victim—err, new manager—Wendy Blanco, RVT, of the Cat Clinic of Johnson County in Lenexa, Kan., on a wild ride through the women's department. It wasn't always easy to be center of attention, but Blanco took one for the (veterinary) team and let Shawn transform her style from sassy in scrubs to professional chic.

    • Don't leave veterinary marketing to somebody else

    • Denise Tumblin, CPA, says educating your clients about their pets' needs and your services is the best kind of marketing for your veterinary hospital.

    • The most helpful leadership style

    • Kristi Reimer, with Veterinary Economics and dvm360.com, discusses the four types of leadership as presented by Dr. David Nicol at the CVC in Washington, D.C.--including which style is best for veterinary practice.

    • Solution #2 to increase visits: Communicate a need for exams

    • In this nine-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you’ll learn about the issues contributing to the decline in veterinary visits. How can we reverse this disturbing trend?  In Chapter 6, Dr. Felsted explains what—and how—to communicate with clients about the need for regular examinations of all pets. She focuses on these subjects:  What should I tell clients about the importance of exams? What are some easy ways I can communicate with clients? Full screen video:For the best viewing experience, click the Full Screen button (next to the Share button).  View the entire video series: Chapter 1: Overview Chapter 2: About the Veterinary Care Usage Study Chapter 3: Results of the Veterinary Care Usage Study Chapter 4: Why are visits declining, and what can I do about it? Chapter 5: Solution #1 to increase visits—Track metrics monthly Chapter 6: Solution #2 to increase visits—Communicate a need for exams Chapter 7: Solution #3 to increase visits—Avoid sticker shock Chapter 8: Solution #4 to increase visits—"Friend" the cats Chapter 9: Solution #5 to increase visits—Simplify scheduling

    • Solution #5 to increase visits: Simplify scheduling

    • In this nine-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you’ll learn about the issues contributing to the decline in veterinary visits. How can we reverse this disturbing trend?  When all is said and done, it's about getting clients in the door. In Chapter 9, Dr. Felsted offers her suggestions on these questions:  How can I make it easy for my clients to schedule appointments? Should I consider extended hours or drop-off services? Full screen video:For the best viewing experience, click the Full Screen button (next to the Share button).  View the entire video series: Chapter 1: Overview Chapter 2: About the Veterinary Care Usage Study Chapter 3: Results of the Veterinary Care Usage Study Chapter 4: Why are visits declining, and what can I do about it? Chapter 5: Solution #1 to increase visits—Track metrics monthly Chapter 6: Solution #2 to increase visits—Communicate a need for exams Chapter 7: Solution #3 to increase visits—Avoid sticker shock Chapter 8: Solution #4 to increase visits—"Friend" the cats Chapter 9: Solution #5 to increase visits—Simplify scheduling

    • Veterinary Care Usage Study: How to reverse the trend of declining veterinary visits

    • In this nine-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you’ll learn about the issues contributing to the decline in veterinary visits. How can we reverse this disturbing trend?  In Chapter 1, Dr. Felsted introduces the Veterinary Care Usage Study, which studied this trend and the corrective steps veterinarians can take to reverse it. She answers these questions and more: What trends were identified in the Veterinary Care Usage Study? Is the recession really over? Are pets getting the veterinary care they need? What impact is the decline of veterinary visits having on the economic health of the profession? Full screen video:For the best viewing experience, click the Full Screen button (next to the Share button).  View the entire video series: Chapter 1: Overview Chapter 2: About the Veterinary Care Usage Study Chapter 3: Results of the Veterinary Care Usage Study Chapter 4: Why are visits declining, and what can I do about it? Chapter 5: Solution #1 to increase visits—Track metrics monthly Chapter 6: Solution #2 to increase visits—Communicate a need for exams Chapter 7: Solution #3 to increase visits—Avoid sticker shock Chapter 8: Solution #4 to increase visits—"Friend" the cats Chapter 9: Solution #5 to increase visits—Simplify scheduling

    • About the Veterinary Care Usage Study

    • In this nine-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you’ll learn about the issues contributing to the decline in veterinary visits. How can we reverse this disturbing trend?  In Chapter 2, Dr. Felsted describes the nuts and bolts of the study's design and answers these questions: What were the study’s goals and methodology? Who contributed to the study? What were the key findings? Full screen video:For the best viewing experience, click the Full Screen button (next to the Share button).  View the entire video series: Chapter 1: Overview Chapter 2: About the Veterinary Care Usage Study Chapter 3: Results of the Veterinary Care Usage Study Chapter 4: Why are visits declining, and what can I do about it? Chapter 5: Solution #1 to increase visits—Track metrics monthly Chapter 6: Solution #2 to increase visits—Communicate a need for exams Chapter 7: Solution #3 to increase visits—Avoid sticker shock Chapter 8: Solution #4 to increase visits—"Friend" the cats Chapter 9: Solution #5 to increase visits—Simplify scheduling

    • Why are visits declining, and what can I do about it?

    • In this nine-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you’ll learn about the issues contributing to the decline in veterinary visits. How can we reverse this disturbing trend?  In Chapter 4, Dr. Felsted identifies strategies that pet owners say would prompt them to bring their pets into a veterinary practice more often. She examines these topics:  How can I persuade owners to visit my practice more often? What can I do to increase canine visits? What can I do to increase feline visits? Full screen video:For the best viewing experience, click the Full Screen button (next to the Share button).  View the entire video series: Chapter 1: Overview Chapter 2: About the Veterinary Care Usage Study Chapter 3: Results of the Veterinary Care Usage Study Chapter 4: Why are visits declining, and what can I do about it? Chapter 5: Solution #1 to increase visits—Track metrics monthly Chapter 6: Solution #2 to increase visits—Communicate a need for exams Chapter 7: Solution #3 to increase visits—Avoid sticker shock Chapter 8: Solution #4 to increase visits—"Friend" the cats Chapter 9: Solution #5 to increase visits—Simplify scheduling
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    • Here are some shots from Day 2 of CVC in Kansas City.

    • The view

    • Here are some shots from Day 2 of CVC in Kansas City.

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    • Here are some shots from Day 2 of CVC in Kansas City.

    • Relaxing

    • Here are some shots from Day 2 of CVC in Kansas City.

    • Brendan

    • Here are some shots from Day 2 of CVC in Kansas City.

    • Welcome to KC reception

    • CVC in Kansas City 2009: Here are some photos from the Welcome to Kansas City reception in the exhibit hall.

    • Marty Becker

    • CVC in Kansas City 2009: Here's a behind-the-scenes look at what it takes for us to shoot all those cool videos you see on this site. We have quite the professional setup, as you can see.

    • Behind the scenes

    • CVC in Kansas City 2009: Here's a behind-the-scenes look at what it takes for us to shoot all those cool videos you see on this site. We have quite the professional setup, as you can see.

    • Jazz trio

    • CVC in Kansas City 2009: Here are some photos from the Welcome to Kansas City reception in the exhibit hall.

    • Dan

    • CVC in Kansas City 2009: Here are some photos from the Welcome to Kansas City reception in the exhibit hall.

    • Booth

    • CVC in Kansas City 2009: Here are some photos from the Welcome to Kansas City reception in the exhibit hall.

    • Marty Becker

    • CVC in Kansas City 2009: Here's a behind-the-scenes look at what it takes for us to shoot all those cool videos you see on this site. We have quite the professional setup, as you can see.

    • Shooting video

    • CVC in Kansas City 2009: Here's a behind-the-scenes look at what it takes for us to shoot all those cool videos you see on this site. We have quite the professional setup, as you can see.

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    • Get advice from the experts on personnel management, practice finances, increasing efficiency and more.

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