Being a team member for close to 20 years, I have learned one basic lesson: be nice to your co workers.
You know how your parents told you to 'treat others as you would be treated'? Well, I have to tell you--they were right. Take a moment to reflect on your manners at work. When you need help, do you shout from the back room, "Hey--(name of coworker), can you come here?", or do you try the long plaintive call from beyond "R--ach---a----l?". And when they finally appear, do they seem a little grumpy? Or stern looking? When we go beyond politeness for convenience, we diminish the value of our team member. How would you feel if the shoe were on the other foot, and you were being essentially yelled at? Now, in the case of an emergency, proper etiquette can be put aside, that is probably for the good of the pet being treated, rather the good of the staff member. Sometimes our convenience becomes code to our co workers for laziness. When I told my boss of my worries of being a manager, he had a simple response for me. 'I don't need you to manage people. I need you to be a leader'. Being a manager became quite simple after that. I lead by example. When I need help, I ask for it. And not only that, I ask nicely and with a please on the end. After getting help, I always, always, tell that person thank you. It might just be words to some of your team members, but after a bit of time, you may rub off on them. And they rub off on everybody else. Before you know it, team members work together better and it shows. It doesn't work with everyone, but I feel better knowing I have given all my staffers the respect they deserve, whether they work in the kennels, or up front in the office. Everyone is important, and a little kindess goes a long way.
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