With the advent of the New Year, I thought I would pass along my thoughts for resolving to keep my 'Happy Face' on and be nice to all my clients-no matter how frustrated I may get. Here's what I would tell them if I could.......
** Please don't complain about how much money it cost to express your dogs anal glands. If you really think that's something we LIKE to do, then think again.
** Please leave the E collar on as needed. If you think I'm being difficult now and charging too much, guess how difficult i'll seem when I have to charge you the SECOND time around because you didn't leave it on in the first place.
** Although I appreciate your concern that my hearing may be going bad, you don't need to keep repeating to me each time you come in how expensive your prescription dog/cat food is.
** When you tell me your dog got HBC a week ago, and NOW it's an emergency because you are leaving town in 30 minutes for vacation, try not to get too upset when I can't get you in until after 4pm. I'm not out to get you--that's the way it goes.
** The after hours line is for EMERGENCIES, not to find out how much we charge for a 52# dog spay at midnight.
** Don't ask me how much "that other clinic" charges for this procedure because I really, really don't know.
** Don't tell me how much "that other clinic" charges for that procedure because I really, really don't care.
** If you are a (insert appropriate noun) ie (nurse, breeder, etc) and have been for (insert number of years) and you know everything, then why are you here bothering me about it?
And the list goes on and on.......
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