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Latest Videos

    • What not to do as a new veterinary practice manager

    • Make sure you or your new manager don't trip over these management roadblocks, courtesy of Brian Conrad, CVPM.

    • Should team members be "funny" on their veterinary practice's social media channels?

    • It's easy to be goofy on Facebook and Twitter, but not for business, right? Actually, Dr. Andy Roark says humor fosters engagement and ultimately spreads your message.

    • How-to: Veterinary client canine enrichment

    • Many dogs today spend more time corralling the couch than doing what they were historically bred to do. If you're seeing some of those flabby pooches in your clinic, listen as pet columnist Steve Dale describes easy ways to enrich dogs' lives.

    • Will wellness plans work for my veterinary practice?

    • Wellness plans can be complex and difficult to implement. Consultant Denise Tumblin, CPA, recommends that you define the package, dig into the numbers and examine if the plans fit with your practice.

    • The most common veterinary management challenge

    • Getting any group of people on the same wavelength can be difficult. When that group is your veterinary practice staff, consultant Shawn McVey, MA, MSW, says you must be clear when communicating with each other and when communicating each person's role on the team.

    • The pet insurance "easy button"

    • Choosing which company's pet insurance to recommend in your veterinary practice can be an arduous task. But dvm360 Business Channel Director Brendan Howard is here to share some advice about the selection process.

    • Antennas up for great veterinary advice at CVC Washington D.C.

    • CVC Washington D.C. is obviously teeming with experts in the veterinary field. But not all of them are lecturers. Listen as dvm360 Business Channel Director Brendan Howard shares a great tip offered up by an attending practitioner.

    • Help! I'm a veterinary micromanager!

    • Don't worry. The truth is, effective delegation doesn't mean not seeing important tasks through. Mark Opperman, CVPM, says effective delegation builds in oversight. Feel better now?

    • Making euthanasia easier on veterinary clients

    • Euthanasia is as tough a situation as you're likely to face with a client. Dr. Robin Downing says you can make things better by empowering and informing pet owners throughout the difficult event.

    • Just what do you EXPECT from your veterinary team?

    • Sometimes the most critical things are the ones taken for granted and left unsaid. Dr. Andy Roark says it's essential to spell out all expectations in your practice.

    • Eliminate gossip in the veterinary clinic

    • Gossip harms your practice's workplace culture. And Dr. Ernie Ward says it's up to each and every staff member to stop gossip in its tracks.

    • Managing veterinary team members with inappropriate clothing or makeup

    • It can be uncomfortable to reprimand a team member about a personal fashion choice, but Shawn McVey, MA, MSW, say it must be done—as long as it's official policy.

    • How can I find time for veterinary strategic planning?

    • If the idea of spending time on strategic planning seems like another burden on your overtaxed veterinary staff, you may want to reconsider. Brian Conrad, CVPM, suggests attaching some dollar figures to the potential results of planning in order to understand its true value.

    • 3 ways to find new veterinary clients

    • Once upon a time, a veterinary clinic could place an ad in the Yellow Pages and declare its marketing complete. Obviously those days are gone. But Mark Opperman, CVPM, says there are many creative ways to market your hospital.

    • Top 5 ways veterinary technicians fail doctors

    • Drs. Andy Roark and Dave Nicol freely admit that technicians are essential to the smooth operation of the veterinary clinic. Of course, nobody's perfect. Here, the good doctors reveal the top five ways technicians let down their doctors.

    • How often should a veterinary practice post on social media?

    • It's easy to clutter social media feeds with pointless noise. But Dr. Dave Nicol says if the content is relevant and engaging, there's no such thing as "too much."

    • How to increase veterinary clinic visits

    •   Mark Opperman, CVPM, recommends surgical virtual tours as a perfect way to demonstrate value to your new and existing clients. Find out more in this video.

    • How do I spend my veterinary hospital design dollars most effectively?

    • Choice of flooring and other materials may not be the sexiest topics when designing a veterinary hospital. But Wendy Wheeler Martinez says these are crucial money saving choices over the life of the clinic.

    • Do veterinary team members need to follow the medical standards of their practice?

    • Client compliance and overall clinic success come from consistency of message, according to Dr. Mike Paul. He says this includes a practice's standards of medicine.

    • Core values are front and center at the successful veterinary practice

    • If your practice's vision and mission are truly important, they'll never be far from team members' minds. Lead trainer Julie Mullins says keeping standards out in the open ensures their implementation.

    • Do I need a veterinary architect?

    • Designing a veterinary clinic is a complex, multifaceted process. Veterinary Economics Editorial Advisory Board member Gary Glassman, CPA, says it's not a "DIY" project.
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Latest Photos

    • Hate mail

    • We received this "letter" in response to the September 2010 Firstline article "Overcoming the 'Just a Receptionist' Rap."

    • Prep

    • Induction

    • Dr. Villasenor

    • Dr. Beccera

    • Dra.Serrano

    • Recovery

    • More Marty Becker

    • Here are some shots from Day 2 of CVC in Kansas City.

    • The view

    • Here are some shots from Day 2 of CVC in Kansas City.

    • Mark

    • Here are some shots from Day 2 of CVC in Kansas City.

    • Relaxing

    • Here are some shots from Day 2 of CVC in Kansas City.

    • Brendan

    • Here are some shots from Day 2 of CVC in Kansas City.

    • Welcome to KC reception

    • CVC in Kansas City 2009: Here are some photos from the Welcome to Kansas City reception in the exhibit hall.

    • Marty Becker

    • CVC in Kansas City 2009: Here's a behind-the-scenes look at what it takes for us to shoot all those cool videos you see on this site. We have quite the professional setup, as you can see.

    • Behind the scenes

    • CVC in Kansas City 2009: Here's a behind-the-scenes look at what it takes for us to shoot all those cool videos you see on this site. We have quite the professional setup, as you can see.

    • Jazz trio

    • CVC in Kansas City 2009: Here are some photos from the Welcome to Kansas City reception in the exhibit hall.

    • Dan

    • CVC in Kansas City 2009: Here are some photos from the Welcome to Kansas City reception in the exhibit hall.

    • Booth

    • CVC in Kansas City 2009: Here are some photos from the Welcome to Kansas City reception in the exhibit hall.

    • Marty Becker

    • CVC in Kansas City 2009: Here's a behind-the-scenes look at what it takes for us to shoot all those cool videos you see on this site. We have quite the professional setup, as you can see.

    • Shooting video

    • CVC in Kansas City 2009: Here's a behind-the-scenes look at what it takes for us to shoot all those cool videos you see on this site. We have quite the professional setup, as you can see.

    • Sample image 4 for exam room picture frame

    • Practice manager Julie Culbreth puts digital picture frames up in exam rooms at Jefferson Animal Hospitals in Louisville, Ky. Click here to read Culbreth's full Practice Tip from the February 2009 Veterinary Economics.
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Latest Sets

    • Trends in Veterinary Medicine and How This Impacts Your Practice

    • In this four-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economics Issues, you’ll learn about the four top veterinary industry trends: 1. The recession 2. Fees, transactions, and use of veterinary services 3. Student debt 4. Management of veterinary practices

    • Is your practice as profitable as you think?

    • In this seven-part video series, Dr. Karen Felsted discusses why practice profitability is so important, how you can calculate it, and what you can do to increase your profitability level.

    • Management gurus

    • Get advice from the experts on personnel management, practice finances, increasing efficiency and more.

Comments




  • Oops, sorry, here is the link: http://veterinarycommunity.dvm360.com/service/displayDiscussionThreads.kickAction?as=30809&w=116325&d=605121&ac=new
    phlcastro, 3 years ago| Flag
  • Hi, I would love to know your opnion: <a href="http://veterinarycommunity.dvm360.com/service/displayDiscussionThreads.kickAction?as=30809&w=116325&d=605121&ac=new">What are you looking for when need to choose a management system?</a>
    phlcastro, 3 years ago| Flag
  • If I could get some advice from anyone who has had experience being a reception supervisor, particularly in an extremely large practice. I have some duanting problems with staff, and I am new to this position and feel as though I have no resources. Please help. E-mail me at llennon@vetreferral.com
    llennon, 4 years ago| Flag
  • Hey managers: To read this article by Katherine Dobbs, RVT, CVPM, on conducting a working interview, click here.
    VeterinaryEconomics, 5 years ago| Flag
  • The article "3 reasons employees don't get things done" explains how managers can overcome common roadblocks that keep employees from completing their assigned tasks. Click here to read this article.
    jzemler, 5 years ago| Flag

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