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Receptionists

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Latest Videos

    • Will wellness plans work for my veterinary practice?

    • Wellness plans can be complex and difficult to implement. Consultant Denise Tumblin, CPA, recommends that you define the package, dig into the numbers and examine if the plans fit with your practice.

    • The most common veterinary management challenge

    • Getting any group of people on the same wavelength can be difficult. When that group is your veterinary practice staff, consultant Shawn McVey, MA, MSW, says you must be clear when communicating with each other and when communicating each person's role on the team.

    • The pet insurance "easy button"

    • Choosing which company's pet insurance to recommend in your veterinary practice can be an arduous task. But dvm360 Business Channel Director Brendan Howard is here to share some advice about the selection process.

    • Antennas up for great veterinary advice at CVC Washington D.C.

    • CVC Washington D.C. is obviously teeming with experts in the veterinary field. But not all of them are lecturers. Listen as dvm360 Business Channel Director Brendan Howard shares a great tip offered up by an attending practitioner.

    • Help! I'm a veterinary micromanager!

    • Don't worry. The truth is, effective delegation doesn't mean not seeing important tasks through. Mark Opperman, CVPM, says effective delegation builds in oversight. Feel better now?

    • Making euthanasia easier on veterinary clients

    • Euthanasia is as tough a situation as you're likely to face with a client. Dr. Robin Downing says you can make things better by empowering and informing pet owners throughout the difficult event.

    • Just what do you EXPECT from your veterinary team?

    • Sometimes the most critical things are the ones taken for granted and left unsaid. Dr. Andy Roark says it's essential to spell out all expectations in your practice.

    • Managing veterinary team members with inappropriate clothing or makeup

    • It can be uncomfortable to reprimand a team member about a personal fashion choice, but Shawn McVey, MA, MSW, say it must be done—as long as it's official policy.

    • How can I find time for veterinary strategic planning?

    • If the idea of spending time on strategic planning seems like another burden on your overtaxed veterinary staff, you may want to reconsider. Brian Conrad, CVPM, suggests attaching some dollar figures to the potential results of planning in order to understand its true value.

    • 3 ways to find new veterinary clients

    • Once upon a time, a veterinary clinic could place an ad in the Yellow Pages and declare its marketing complete. Obviously those days are gone. But Mark Opperman, CVPM, says there are many creative ways to market your hospital.

    • Top 5 ways veterinary technicians fail doctors

    • Drs. Andy Roark and Dave Nicol freely admit that technicians are essential to the smooth operation of the veterinary clinic. Of course, nobody's perfect. Here, the good doctors reveal the top five ways technicians let down their doctors.

    • How often should a veterinary practice post on social media?

    • It's easy to clutter social media feeds with pointless noise. But Dr. Dave Nicol says if the content is relevant and engaging, there's no such thing as "too much."

    • How to increase veterinary clinic visits

    •   Mark Opperman, CVPM, recommends surgical virtual tours as a perfect way to demonstrate value to your new and existing clients. Find out more in this video.

    • Do veterinary team members need to follow the medical standards of their practice?

    • Client compliance and overall clinic success come from consistency of message, according to Dr. Mike Paul. He says this includes a practice's standards of medicine.

    • Core values are front and center at the successful veterinary practice

    • If your practice's vision and mission are truly important, they'll never be far from team members' minds. Lead trainer Julie Mullins says keeping standards out in the open ensures their implementation.

    • Wellness tips for the traveling veterinary team member

    • If you're heading to CVC or any other veterinary event, it's crucial to take care of yourself. Here is certified health nut Dr. Ernie Ward with some advice on how to stay healthy on the road.

    • Top tips for telephones in the veterinary practice

    • That ringing telephone isn't a nuisance—it's a business tool. Dr. Amanda Donnelly, MBA, is here to share some great phone tips for your clinic.

    • Does "fast" or "slow and steady" win the veterinary marketing race?

    • Considering the speed at which the media moves these days, you might think that your clinic's approach to marketing should be high speed. But Denise Tumblin, CPA, says thoughtfulness is the way to go.

    • Veterinary technicians: Grow your career even with a practice manager in place

    • The management infrastructure of the veterinary team typically isn't too tiered top to bottom. But Katherine Dobbs (a certified technician and practice manager) says technicians can still improve their position even with an established practice manager in place.

    • New, improved, money-back-guaranteed method to save money

    • Fritz Wood, CPA, CFP, is here to explain the easiest possible way to keep your personal and practice finances in tip-top shape.

    • Bring positivity to your veterinary team on down mornings

    • If your first thought when the alarm goes off is, "I don't wanna," give a listen to this advice from Dr. Ernie Ward. And remember—having a good day starts with you.
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    • Hate mail

    • We received this "letter" in response to the September 2010 Firstline article "Overcoming the 'Just a Receptionist' Rap."

    • Sample image 4 for exam room picture frame

    • Practice manager Julie Culbreth puts digital picture frames up in exam rooms at Jefferson Animal Hospitals in Louisville, Ky. Click here to read Culbreth's full Practice Tip from the February 2009 Veterinary Economics.

    • Sample image 5 for exam room picture frame

    • Practice manager Julie Culbreth puts digital picture frames up in exam rooms at Jefferson Animal Hospitals in Louisville, Ky. Click here to read Culbreth's full Practice Tip from the February 2009 Veterinary Economics.

    • Sample image 2 for exam room picture frame

    • Practice manager Julie Culbreth puts digital picture frames up in exam rooms at Jefferson Animal Hospitals in Louisville, Ky. Click here to read Culbreth's full Practice Tip from the February 2009 Veterinary Economics.

    • Sample image 3 for exam room picture frame

    • Practice manager Julie Culbreth puts digital picture frames up in exam rooms at Jefferson Animal Hospitals in Louisville, Ky. Click here to read Culbreth's full Practice Tip from the February 2009 Veterinary Economics.

    • Sample image 1 for exam room picture frame

    • Practice manager Julie Culbreth puts digital picture frames up in exam rooms at Jefferson Animal Hospitals in Louisville, Ky. Click here to read Culbreth's full Practice Tip from the February 2009 Veterinary Economics.

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  • To all you Receptionists who may not get recognized, GOOD JOB! Sometimes we do our job so well we aren't thanked because our staff just expects it. So from me, to you all--keep up the good work! Even if you don't hear it, trust that your doctors and staff appreciate all you do!
    sportychick10, 5 years ago| Flag
  • There's a great message board about sharing funny boss moments. It's respectful and lighthearted at the same time. Check it out--and share your story!
    Firstline, 5 years ago| Flag

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