Do you ever feel like you get in a rut with your communication? Day in and day out, you greet your clients the same way: Can I help you? May I help you? On leaving, Have a nice day.
Do you mean it?
It's easy to fall into the 'classic lines of communication'. We all do it, and most of the time I like to think we mean it. But occasionally, it's easy to supplant meaningful conversation with your clients with these standard greetings and good-byes. Now I realize that not all situations are ideal; we have those afternoon rushes where you can barely say hello to a client, let alone good bye. But sometimes I feel like we have the fast food effect of customer service. And how do our customers feel? I can relate first hand to being in the line at a retail outlet and hearing the cashier say to me "how are you today". They don't really care--but that's what they are trained to say. And if you dare to strike up a conversation, you are likely to get the blank eyed look of fear that they might have to talk back.
I can only hope that my Hellos are more sincere than that. I try to smile at each welcome and make eye contact as I say good bye. A few little things to show my clients that their visit from start to finish is meaningful and important.
But is it enough?
I like to think so. But our jobs tend to be so much more than a simple hello and goodbye. And your clients tell you that by returning time and time again.
So even if you think your greeting is a little mundane, your client probably knows otherwise.
And you do too.
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