Talking to upset veterinary clients

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  • Great advice! I become completely flushed when I have to confront an employee about an unpleasant situation/event. It has eased a little over the years but I am glad to hear that I am not the only one who has physiological reactions like these. Thank you for talking about this! :)

    poquita95, 2 years ago | Flag
Uploaded By: Firstline
2 years ago
Description:

Conflict with a client can lead to raised hackles on both sides. Shawn McVey, MA, MSW, suggests you can handle it best by acknowledging the tension and focusing on the content of the message.

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