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Latest Videos

    • What's wrong with my posture in the veterinary exam room?

    • Your body language sets a tone with clients before you ever speak a word. Consultant Shawn McVey, MA, MSW, has hints for making the proper statement with posture.

    • How can I get my veterinary practice found online?

    • If you can't be located online, you might as well be invisible to a growing portion of your potential clients. Here, Dr. Dave Nicol offers some great advice for getting your clinic found amidst the noise of the Internet.

    • Address client complaints about the cost veterinary medications

    • If your clients balk at the cost of their pets' medications, fear not. Listen as Fritz Wood, CPA, CFP, explains how to acknowledge their concerns while placing the money in context.

    • Pumping up and running around: Your best team training tool

    • Veterinary team training takes on many forms, but lead trainer Julie Mullins' favorite educational exercise involves, well, exercise.

    • A clean veterinary hospital starts with blueprints

    • Making a habit of being tidy is one thing, but veterinary architect Heather Lewis, AIA, says a continually clean hospital starts with a good design.

    • What not to do as a new veterinary practice manager

    • Make sure you or your new manager don't trip over these management roadblocks, courtesy of Brian Conrad, CVPM.

    • Should team members be "funny" on their veterinary practice's social media channels?

    • It's easy to be goofy on Facebook and Twitter, but not for business, right? Actually, Dr. Andy Roark says humor fosters engagement and ultimately spreads your message.

    • How-to: Veterinary client canine enrichment

    • Many dogs today spend more time corralling the couch than doing what they were historically bred to do. If you're seeing some of those flabby pooches in your clinic, listen as pet columnist Steve Dale describes easy ways to enrich dogs' lives.

    • Will wellness plans work for my veterinary practice?

    • Wellness plans can be complex and difficult to implement. Consultant Denise Tumblin, CPA, recommends that you define the package, dig into the numbers and examine if the plans fit with your practice.

    • The most common veterinary management challenge

    • Getting any group of people on the same wavelength can be difficult. When that group is your veterinary practice staff, consultant Shawn McVey, MA, MSW, says you must be clear when communicating with each other and when communicating each person's role on the team.

    • The pet insurance "easy button"

    • Choosing which company's pet insurance to recommend in your veterinary practice can be an arduous task. But dvm360 Business Channel Director Brendan Howard is here to share some advice about the selection process.

    • Antennas up for great veterinary advice at CVC Washington D.C.

    • CVC Washington D.C. is obviously teeming with experts in the veterinary field. But not all of them are lecturers. Listen as dvm360 Business Channel Director Brendan Howard shares a great tip offered up by an attending practitioner.

    • Help! I'm a veterinary micromanager!

    • Don't worry. The truth is, effective delegation doesn't mean not seeing important tasks through. Mark Opperman, CVPM, says effective delegation builds in oversight. Feel better now?

    • Making euthanasia easier on veterinary clients

    • Euthanasia is as tough a situation as you're likely to face with a client. Dr. Robin Downing says you can make things better by empowering and informing pet owners throughout the difficult event.

    • Just what do you EXPECT from your veterinary team?

    • Sometimes the most critical things are the ones taken for granted and left unsaid. Dr. Andy Roark says it's essential to spell out all expectations in your practice.

    • Eliminate gossip in the veterinary clinic

    • Gossip harms your practice's workplace culture. And Dr. Ernie Ward says it's up to each and every staff member to stop gossip in its tracks.

    • Managing veterinary team members with inappropriate clothing or makeup

    • It can be uncomfortable to reprimand a team member about a personal fashion choice, but Shawn McVey, MA, MSW, say it must be done—as long as it's official policy.

    • How can I find time for veterinary strategic planning?

    • If the idea of spending time on strategic planning seems like another burden on your overtaxed veterinary staff, you may want to reconsider. Brian Conrad, CVPM, suggests attaching some dollar figures to the potential results of planning in order to understand its true value.

    • 3 ways to find new veterinary clients

    • Once upon a time, a veterinary clinic could place an ad in the Yellow Pages and declare its marketing complete. Obviously those days are gone. But Mark Opperman, CVPM, says there are many creative ways to market your hospital.

    • Top 5 ways veterinary technicians fail doctors

    • Drs. Andy Roark and Dave Nicol freely admit that technicians are essential to the smooth operation of the veterinary clinic. Of course, nobody's perfect. Here, the good doctors reveal the top five ways technicians let down their doctors.

    • How often should a veterinary practice post on social media?

    • It's easy to clutter social media feeds with pointless noise. But Dr. Dave Nicol says if the content is relevant and engaging, there's no such thing as "too much."
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    • Hate mail

    • We received this "letter" in response to the September 2010 Firstline article "Overcoming the 'Just a Receptionist' Rap."

    • Prep

    • Induction

    • Dr. Villasenor

    • Dr. Beccera

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    • Recovery

    • Sample image 4 for exam room picture frame

    • Practice manager Julie Culbreth puts digital picture frames up in exam rooms at Jefferson Animal Hospitals in Louisville, Ky. Click here to read Culbreth's full Practice Tip from the February 2009 Veterinary Economics.

    • Sample image 5 for exam room picture frame

    • Practice manager Julie Culbreth puts digital picture frames up in exam rooms at Jefferson Animal Hospitals in Louisville, Ky. Click here to read Culbreth's full Practice Tip from the February 2009 Veterinary Economics.

    • Sample image 2 for exam room picture frame

    • Practice manager Julie Culbreth puts digital picture frames up in exam rooms at Jefferson Animal Hospitals in Louisville, Ky. Click here to read Culbreth's full Practice Tip from the February 2009 Veterinary Economics.

    • Sample image 3 for exam room picture frame

    • Practice manager Julie Culbreth puts digital picture frames up in exam rooms at Jefferson Animal Hospitals in Louisville, Ky. Click here to read Culbreth's full Practice Tip from the February 2009 Veterinary Economics.

    • Sample image 1 for exam room picture frame

    • Practice manager Julie Culbreth puts digital picture frames up in exam rooms at Jefferson Animal Hospitals in Louisville, Ky. Click here to read Culbreth's full Practice Tip from the February 2009 Veterinary Economics.

    • Me & Oz 2008

    • Oz is my 7 yr old Australia Cattle Dog/Lab mix, my best friend.

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    • Mickey and Minnie

    • Mickey and Minnie were rescued from a construction site and brought to my clinic. I raised them, and they are very wonderful little additions to my family.

    • Babies Mickey/Minnie

    • Mickey and Minnie were rescued from a construction site and brought to my clinic. I raised them, and they are very wonderful little additions to my family.

    • My flying squirrels

    • Mickey and Minnie were rescued from a construction site and brought to my clinic. I raised them, and they are very wonderful little additions to my family.

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  • Hello technicians! Just wanted to stop and let everyone know about DuoView digital DR x-ray. It is the world's ONLY dual-resolution digital DR x-ray detector.

    Has your practice been wanting to upgrade to digital? 79% of doctors interviewed on survey by Brakke Consulting stated they see "significant improvement" in image quality when using digital radiography. Now it's easy and cost-effective to switch to digital! You can start using DuoView digital x-ray for as little as $120/month! Also, if you order before the end of the year, then you can take advantage of the thousands of dollars of savings from Tax Code 179.

    If you are interested, check out our profile and www.duoview.net/duoviewproduct.html for more information, and contact Carrie Campbell at (678) 851 - 0340 or ccampbell@duoview.net, today!
    DuoView, 2 years ago| Flag

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