In this edition of the Five, you'll find information about veterinary aid efforts in Haiti, new research into how people have affected the canine genome, a new specialty for technicianss, offering clients discounts, and an unexpected reunion brought about through a popular social networking site .
Dr. Benjamin Hart discusses a problem commonly encountered by practitioners—fighting between a client's dogs. He describes a method for quick resolution and offers advice that can be given to clients: Let the dogs know that you play by the same rules they do.
Jeff Werber points out the importance of client awareness about pet insurance and the necessity to make them understand where the money is coming from in the case of a discount.
Gina Toman discusses suggesting treatment options that fit within a client's budget and the importance of not judging their circumstances.
Christine Merle says it's important to present clients other options in the community that may be able to offer care at reduced cost.
Shawn McVey describes several creative ways to help clients who can't pay.
Doug Jack describes a veterinary lien and cautions clinics about their use in the case of companion animals.
Gary Glassman describes various methods of payment and the importance of your clinic having clear credit and collection policies in place.
Dr. Karen Felsted discusses presenting clients with appropriate medical alternatives when the "gold standard" treatment is not within their budget.
Monica Dixon Perry discusses the importance of being accommodating with clients who are having difficulty paying for services rendered.
Assigning a team member to call the practice and pose as a client helps you discover whether your pet owner communication and service is up to par. Here's how to get going with mystery shopping.
Is your practice feeling the effects of the economic slowdown? Practice management consultant Karyn Gavzer discusses the importance of keeping perspective and professional enthusiasm—as opposed to just focusing on survival—during troubled financial times.
Veterinary management consultant Shawn McVey discusses the perils of managing a clinic without a clearly defined strategic plan and an understanding of the practice owner's vision.
Monica Dixon Perry, CVPM, discusses the importance of having clearly defined job descriptions and a formal interview process when considering promoting from within your practice.
This is the funniest example of this I have ever seen. Does YOUR cat drink water like this?
Kara Burns won the inaugural Veterinary Technician of the Year award from NAVTA.
NAVTA announced it has started the process to create a national standard and process for a Credentialed Veterinary Technician Assistant.
James Wilson discusses the recent Elephant in the Room session at NAVC and the need for inspirational solutions from practitioners who've had success getting new associates up to speed.
Nan Boss discusses how student debt affects veterinary practices.
Time again for The dvm360-Five. Give us five minutes, and we'll update you with the veterinary news, medicine, and business information you need to know right now.
In this edition of the Five, we bring you late-breaking news from NAVC in Orlando, Fla. We'll report on new nutrition guidelines from the American Animal Hospital Association, we'll get insights from sessions about how to get associates up to speed fast, and we'll hear the highlights from the general membership meeting of the National Association of Veterinary Technicians in America.
In this issue:
More on the goals of The Elephant in the Room session
More on how student debt affects veterinary practices
