Video content is everywhere on the Internet, and Dr. Laurie Hess says it's time for your website to get on board with videos that serve important educational—and promotional—purposes.
Do you have a dark urge to sabotage your practice’s culture? Or maybe you’d like to know how not to handle your veterinary team? Listen as Dr. Ernie Ward presents the top 10 ways to make sure good feelings get out—stay out!—of your clinic.
Your body language sets a tone with clients before you ever speak a word. Consultant Shawn McVey, MA, MSW, has hints for making the proper statement with posture.
If you can't be located online, you might as well be invisible to a growing portion of your potential clients. Here, Dr. Dave Nicol offers some great advice for getting your clinic found amidst the noise of the Internet.
Are word choice and body language interfering with what you're trying to communicate to clients? Watch as Brian Conrad, CVPM, demonstrates the right—and wrong—way to discuss payments with clients.
If you haven't been reading the column "Hanging With Hafen," you're missing out. Here, architect Mark Hafen himself explains the idea behind the series.
If your clients balk at the cost of their pets' medications, fear not. Listen as Fritz Wood, CPA, CFP, explains how to acknowledge their concerns while placing the money in context.
The veterinary response to the Moore, Okla. EF-5 tornado and a bill in Florida are atop the news in this episode. We'll also hear from Dr. Amanda Donnelly on how to make authentic connections with clients and financial consultant Gary Glassman about the concept of luxury boarding. Also, Dr. Robin Downing speaks to the emerging role of bioethics in veterinary medicine. dvm360 Assistant Content Specialist Andrea Hewitt hosts.
Dr. Robin Downing describes the emerging role bioethics can play in veterinary medicine—from dental procedures to behavior therapy to end-of-life care.
Veterinary team training takes on many forms, but lead trainer Julie Mullins' favorite educational exercise involves, well, exercise.
There's money coming in, but do you know from where? Listen as financial consultant Gary Glassman, CPA, takes us through the veterinary business model.
Making a habit of being tidy is one thing, but veterinary architect Heather Lewis, AIA, says a continually clean hospital starts with a good design.
Margie Scherk, DVM, DABVP (feline practice), discusses the right—and the wrong—way for clients to use laser pointers to exercise their cats.
Margie Scherk, DVM, DABVP (feline practice), has some advice on making the pet carrier a more positive experience for cats.
Make sure you or your new manager don't trip over these management roadblocks, courtesy of Brian Conrad, CVPM.
It's easy to be goofy on Facebook and Twitter, but not for business, right? Actually, Dr. Andy Roark says humor fosters engagement and ultimately spreads your message.
Many dogs today spend more time corralling the couch than doing what they were historically bred to do. If you're seeing some of those flabby pooches in your clinic, listen as pet columnist Steve Dale describes easy ways to enrich dogs' lives.
Dr. Laird Goodman offers suggestions on how to control—not cure—dermatologic conditions in pets, plus, how to educate and set realistic expectations for your clients.
Dr. Gene Nesbitt offers his expert tips on how to conduct a great dermatology visit—and how the business benefits you can generate for your practice from dermatology visits.
Wellness plans can be complex and difficult to implement. Consultant Denise Tumblin, CPA, recommends that you define the package, dig into the numbers and examine if the plans fit with your practice.
